Capelfield Surgery

Apologies for not replying sooner. We are sorry to hear that you have had a negative experience at the practice. We would be keen to explore your concerns further to try and understand how we can improve the patient experience at Capelfield- please do contact our practice manager; Leana Burrage via reception. In order to try and ensure a positive patient experiende and high standard medical care we offer same day appointments for clinically urgent cases as well as on the day telephone consultations with the doctors. Our appointment system is outlined: www.capelfieldsurgery.co.uk/making-appointments.aspx

Apologies for not replying sooner. Thank you for feedback. We are sorry to hear that you have not been contacted by our practice manager as this is what our reception team advised would happen. We appreciate your frustration and are working as a team to try and improve patient access as well as internal communication to ensure messages are auditable so if there are lapses as described in your comment we can identify an area for improvement. As a GP practice we are contracted to provide primary care to our patient population from 0800-1830 Mon-Fri. In response to patient feedback we now offer a prebooked Saturday morning clinic as an additional service. We agree that we are bound by multiple policies which is unavoidable. Should you feel able to contact our practice manager directly we would be keen to received constructive feedback on how the service can be improved; we would however ask for your understanding that we are working to our utmost highest standard.